{"id":17995,"date":"2026-05-26T09:05:26","date_gmt":"2026-05-26T07:05:26","guid":{"rendered":"https:\/\/www.ccoocaixabank.net\/ca\/?p=17995"},"modified":"2026-05-26T09:05:26","modified_gmt":"2026-05-26T07:05:26","slug":"p12895","status":"publish","type":"post","link":"https:\/\/www.ccoocaixabank.net\/ca\/ccoo\/p12895\/","title":{"rendered":"Rol de Premier: protocol impossible"},"content":{"rendered":"\n<div class=\"wp-block-group has-custom-azul-cxb-background-color has-background is-layout-flow wp-container-core-group-is-layout-fff8ce8c wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-large-font-size wp-elements-64ed18a13dfd56f0f1a0da8750d3f10d wp-block-paragraph\"> <em><em><strong>A CaixaBank no hi ha m\u00e0gia. Hi ha agendes que no caben en el temps. I un model que comen\u00e7a a semblar m\u00e9s un exercici de fe que no pas de gesti\u00f3.<\/strong><\/em><\/em><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">El <strong>\u201cRol de Premier<\/strong> \u201d ve amb un protocol clar. Tan clar que, si el segueixes fil per randa, el problema no \u00e9s com fer-ho&#8230; sin\u00f3, en quin moment del dia.<\/p>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"> <strong>Objectiu diari:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> 10 trucades \u2192 90 minuts <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> 4 cites (45 min) \u2192 180 minuts <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> 1 venda de valor <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Tasques administratives \u2192 30 minuts <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Reuni\u00f3 d\u00b4oficina \u2192 10 minuts <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Descans \u2192 20 minuts <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Teams \u201cfixos\u201d (prioritats, mercats, DAN, Premier\u2026) \u2192 20 minuts de mitjana di\u00e0ria. <\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"> <strong>I aix\u00f2 sense comptar:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> <strong>Tallers<\/strong> <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> <strong>Formaci\u00f3<\/strong> <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> <strong>Reunions<\/strong> d&#8217;inici de quadrimestre <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Teams<\/strong> de noves campanyes de SegurCaixa o VidaCaixa<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> <strong>Refor\u00e7os<\/strong> de salut (quan toqui) <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-26986416 wp-block-group-is-layout-constrained\" style=\"border-color:#e0291d;border-width:3px;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"> <strong>Total: m\u00ednim 350 minuts ocupats.<\/strong> <\/p>\n\n\n\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"> <strong><strong>La jornada de mat\u00ed s\u00f3n 420 minuts.<\/strong><\/strong> <\/p>\n\n\n\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"> <strong>Queden 70 minuts.<\/strong> <\/p>\n<\/div>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"> <strong>70 minuts per a:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Atendre clients que no estaven a la teva agenda o sol\u00b7liciten ells mateixos la cita<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Resoldre <strong>incid\u00e8ncies<\/strong> <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Retornar <strong>trucades<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Preparar <strong>operacions<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> I, si queda temps, <strong>respirar<\/strong> <\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"> <strong>I no t&#8217;oblidis de:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Mantenir <strong>actualitzat<\/strong> Els meus clients <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Mostra <strong>disponibilitat<\/strong> <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Resoluci\u00f3 <strong>\u00e0gil,<\/strong> aportant <strong>solucions<\/strong> en menys de 48 hores<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"> Gesti\u00f3 <strong>proactiva<\/strong> <\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Compliment<\/strong> de les accions comercials<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-primary-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-26986416 wp-block-group-is-layout-constrained\" style=\"border-width:5px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"> <strong><em>CCOO insistim a assenyalar aquests problemes estructurals, que generen pressi\u00f3 i que cal solucionar ja.<\/em><\/strong><\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"87\" src=\"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2026\/05\/A-la-hora-de-la-verdad-CCOO-1280x87.jpg\" alt=\"\" class=\"wp-image-17822\" srcset=\"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2026\/05\/A-la-hora-de-la-verdad-CCOO-1280x87.jpg 1280w, https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2026\/05\/A-la-hora-de-la-verdad-CCOO-512x35.jpg 512w, https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2026\/05\/A-la-hora-de-la-verdad-CCOO-768x52.jpg 768w, https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2026\/05\/A-la-hora-de-la-verdad-CCOO-1536x104.jpg 1536w, https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2026\/05\/A-la-hora-de-la-verdad-CCOO.jpg 2000w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>A CaixaBank no hi ha m\u00e0gia. Hi ha agendes que no hi caben en el temps. I un model que comen\u00e7a a semblar m\u00e9s, un exercici de fe que de gesti\u00f3. El \u201cRol de Premier\u201d ve amb un protocol clar. Tan clar que, si el segueixes al peu de la lletra, el problema no \u00e9s com fer-ho&#8230; sin\u00f3, en quin moment del dia. Objectiu diari: I aix\u00f2 sense comptar: Total: m\u00ednim 350 minuts ocupats. La jornada de mat\u00ed s\u00f3n 420 minuts. Queden 70 minuts. 70 minuts per a: I no t&#8217;oblidis de: CCOO insistim a assenyalar aquests problemes estructurals, que generen pressi\u00f3 i deuen [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":18012,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wp-custom-template-noticia-con-encabezado-el-momento-es-ahora-y-pie-el-poder-de-cambiar-las-cosas","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ccoo"],"author_meta":{"display_name":"Juan Morais","author_link":"https:\/\/www.ccoocaixabank.net\/ca\/author\/juanmorais\/"},"featured_img":"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2026\/05\/Premier-CAT-1-512x341.jpg","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.ccoocaixabank.net\/ca\/categoria\/ccoo\/\" class=\"advgb-post-tax-term\">CCOO<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">CCOO<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 2 hores ago","modified":"Updated 2 hores ago"},"absolute_dates":{"created":"Posted on 26 de maig de 2026","modified":"Updated on 26 de maig de 2026"},"absolute_dates_time":{"created":"Posted on 26 de maig de 2026 09:05","modified":"Updated on 26 de maig de 2026 09:05"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/17995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/comments?post=17995"}],"version-history":[{"count":3,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/17995\/revisions"}],"predecessor-version":[{"id":18013,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/17995\/revisions\/18013"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media\/18012"}],"wp:attachment":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media?parent=17995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/categories?post=17995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/tags?post=17995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}