{"id":4843,"date":"2025-01-24T09:48:34","date_gmt":"2025-01-24T08:48:34","guid":{"rendered":"https:\/\/www.ccoocaixabank.net\/ca\/?p=4843"},"modified":"2025-01-24T09:51:33","modified_gmt":"2025-01-24T08:51:33","slug":"p5380","status":"publish","type":"post","link":"https:\/\/www.ccoocaixabank.net\/ca\/ccoo\/p5380\/","title":{"rendered":"Connecta: Llenties a cegues"},"content":{"rendered":"\n<div class=\"wp-block-group has-tertiary-background-color has-background is-layout-flow wp-container-core-group-is-layout-768176b3 wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p class=\"has-text-align-center has-large-font-size\"><strong style=\"font-style: italic\">No hem comen\u00e7at b\u00e9 l&#8217;any a Connecta<\/strong>. <strong><em>D<\/em><\/strong><em><strong>espr\u00e9s d&#8217;una carteritzaci\u00f3 desastrosa, la resposta a les incid\u00e8ncies \u00e9s que la cartera no canviar\u00e0, \u00e9s a dir, llenties. I per rematar no tenim els reptes marcats, \u00e9s a dir, a cegues.<\/strong><\/em><\/p>\n<\/div>\n\n\n\n<p> A finals de l&#8217;any passat no va haver-hi el cl\u00e0ssic proc\u00e9s de carteritzaci\u00f3, i les carteres les va fer &#8220;Business intelligence&#8221;, suposem que sense supervisi\u00f3, nom\u00e9s aix\u00ed s&#8217;expliquen incid\u00e8ncies com:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Particulars morosos a Premier<\/li>\n\n\n\n<li> Clients propis de premier a particulars<\/li>\n\n\n\n<li> Negocis a particulars o xarxa d&#8217;oficina.<\/li>\n\n\n\n<li> Particulars a negocis.<\/li>\n\n\n\n<li> Clients amb operacions en curs i canvi de Gestor\/a<\/li>\n<\/ul>\n\n\n\n<p> M\u00faltiples incid\u00e8ncies sense possibilitat que els\/les managers puguin resoldre-les.<\/p>\n\n\n\n<p> Resposta a totes aquestes incid\u00e8ncies? Aquesta \u00e9s la teva cartera fins a final d&#8217;any: <strong>Llenties<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>A m\u00e9s, la plantilla de Connecta treballem <strong>a cegues<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> No tenim uns reptes marcats amb certesa, nom\u00e9s unes estimacions de producci\u00f3 setmanal que varien molt segons qui transmeti la informaci\u00f3.<\/li>\n\n\n\n<li>No podem consultar al terminal la consecuci\u00f3 de reptes per a incentius de 2024, i quan paguin els incentius no tenim manera de contrastar. Amb l\u00b4arrelament pels seguiments que hi ha en aquesta entitat&#8230;<\/li>\n<\/ul>\n\n\n\n<p> Entre els reptes es troba la captaci\u00f3, i l&#8217;\u00fanica manera de captar clients a Connecta \u00e9s perqu\u00e8 alg\u00fa de la teva cartera et recomana perqu\u00e8 t&#8217;obrin un compte, per\u00f2 despr\u00e9s no en ser\u00e0s el Gestor\/a, no t\u00e9 sentit.<\/p>\n\n\n\n<p> Menci\u00f3 a part de la unificaci\u00f3 de torns. Ens estem trobant que s&#8217;est\u00e0 intentant conv\u00e8ncer la plantilla de cada centre per unificar tots en un torn, aix\u00ed el Gerent no ha de treballar cada tarda. Celebrem que en alguns centres, hagi estat la plantilla la que ha acceptat aquesta soluci\u00f3 per companyonia, per\u00f2 \u00e9s l&#8217;entitat la que ha d&#8217;oferir solucions i incentius. I en aquells centres on s&#8217;han unificat torns, ens fem les preguntes seg\u00fcents:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Si he acceptat ara el canvi de torn, i necessito tornar al torn anterior per conciliaci\u00f3, ho acceptaran?<\/li>\n\n\n\n<li> Les noves places sortiran totes en un \u00fanic torn per centre? <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-primary-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-70d3dfd8 wp-block-group-is-layout-constrained\" style=\"border-width:5px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size\"> <strong><em>CCOO insistim, cal establir un mecanisme per resoldre aquestes incid\u00e8ncies, dotar de mitjans i informaci\u00f3 a la plantilla, i millorar les condicions dels\/de les Gerents.<\/em><\/strong><\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No hem comen\u00e7at b\u00e9 l&#8217;any a Connecta, despr\u00e9s d&#8217;una carteritzaci\u00f3 desastrosa, la resposta a les incid\u00e8ncies \u00e9s, que la cartera canviar\u00e0, \u00e9s a dir llenties, i per rematar no tenim els reptes marcats, \u00e9s a dir a cegues. A finals de l&#8217;any passat no hi va haver el cl\u00e0ssic proc\u00e9s de carteritzaci\u00f3, i les carteres les va fer Business intelligence, suposem que sense supervisi\u00f3, nom\u00e9s aix\u00ed s&#8217;expliquen incid\u00e8ncies com: M\u00faltiples incid\u00e8ncies sense possibilitat que els\/les manager puguin resoldre-les. Resposta a totes aquestes incid\u00e8ncies? Aquesta \u00e9s la teva cartera fins a final d&#8217;any: Llenties A m\u00e9s, la plantilla de Connecta treballem a cegues: [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4846,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wp-custom-template-noticia-con-encabezado-el-momento-es-ahora-y-pie-el-poder-de-cambiar-las-cosas","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ccoo"],"author_meta":{"display_name":"Juan Morais","author_link":"https:\/\/www.ccoocaixabank.net\/ca\/author\/juanmorais\/"},"featured_img":"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/01\/llenties-a-cegues-512x512.jpg","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.ccoocaixabank.net\/ca\/categoria\/ccoo\/\" class=\"advgb-post-tax-term\">CCOO<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">CCOO<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 1 any ago","modified":"Updated 1 any ago"},"absolute_dates":{"created":"Posted on 24 de gener de 2025","modified":"Updated on 24 de gener de 2025"},"absolute_dates_time":{"created":"Posted on 24 de gener de 2025 09:48","modified":"Updated on 24 de gener de 2025 09:51"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/4843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/comments?post=4843"}],"version-history":[{"count":8,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/4843\/revisions"}],"predecessor-version":[{"id":4862,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/4843\/revisions\/4862"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media\/4846"}],"wp:attachment":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media?parent=4843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/categories?post=4843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/tags?post=4843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}