{"id":5636,"date":"2025-04-02T08:15:54","date_gmt":"2025-04-02T06:15:54","guid":{"rendered":"https:\/\/www.ccoocaixabank.net\/ca\/?p=5636"},"modified":"2025-04-02T11:16:53","modified_gmt":"2025-04-02T09:16:53","slug":"p6404","status":"publish","type":"post","link":"https:\/\/www.ccoocaixabank.net\/ca\/ccoo\/p6404\/","title":{"rendered":"Centres de Recuperacions: No som detectius"},"content":{"rendered":"\n<div class=\"wp-block-group has-tertiary-background-color has-background is-layout-flow wp-container-core-group-is-layout-768176b3 wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p class=\"has-text-align-center has-primary-color has-text-color has-link-color has-large-font-size wp-elements-d094f8f669a684bb5e70ba5f8265f191\"><em><strong>Als Centres de Recuperacions hi ha responsables que volen detectius privats en lloc de treballadors\/es de banca.<\/strong><\/em><\/p>\n\n\n\n<p class=\"has-text-align-center has-primary-color has-text-color has-link-color has-large-font-size wp-elements-8621040ed59324e8e0a2ee80dc44dbf0\"><em><strong> La pressi\u00f3 que s&#8217;exerceix sobre la plantilla per contactar presencialment amb la clientela, ens posa en perill.<\/strong><\/em><\/p>\n<\/div>\n\n\n\n<p><em>Fas visites a domicilis particulars?<\/em><\/p>\n\n\n\n<p><em>Parles amb els ve\u00efns per intentar localitzar el client en mora?<\/em><\/p>\n\n\n\n<p><em>Contactes fins i tot amb repartidors\/es per esbrinar si la clientela est\u00e0 en una adre\u00e7a postal concreta?<\/em><\/p>\n\n\n\n<p>Aquestes preguntes,<strong> pr\u00f2pies d&#8217;una ag\u00e8ncia de detectius<\/strong>, formen part del <strong>dia a dia dels CR\u00b4s.<\/strong><\/p>\n\n\n\n<p><strong>Tot per complir amb els \u201cChecks\u201d de trucades, entrevistes i visites que s&#8217;exigeixen, per arribar als objectius de recobrament i de vendes tutelades<\/strong>. A m\u00e9s, ja <strong>no n&#8217;hi ha prou<\/strong> amb utilitzar el <strong>SIREC<\/strong> , una eina suposadament molt moderna i potent; ara necessiten almenys dos <strong>Excels, que no tenen res a veure amb una eina corporativa<\/strong>, per portar <strong>controls exhaustius:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un Excel amb totes les <strong>accions, trucades, visites, contactes<\/strong>, etc.<\/li>\n\n\n\n<li>Un altre Excel on apuntar a principis de mes <strong>&#8220;a que et compromets&#8221; <\/strong>o m\u00e9s aviat <strong>&#8220;et comprometen&#8221;<\/strong>, <strong>per acceptar un repte de final de mes.<\/strong> Es comprova el resultat i gaireb\u00e9 sempre reps algun comentari negatiu. Cada dia 1 de mes <strong><em>necessites una bola de vidre per endevinar &#8220;qui pagar\u00e0&#8221;.<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-primary-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-70d3dfd8 wp-block-group-is-layout-constrained\" style=\"border-width:5px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-primary-color has-text-color has-link-color has-large-font-size wp-elements-0d65e92ff61a91c1c8ab71e9d30c9222\"><strong><em>On \u00e9s el l\u00edmit?<\/em><\/strong> <strong>Hi ha risc per a la plantilla i risc reputacional per a CaixaBank.<\/strong><\/p>\n<\/div>\n\n\n\n<p>En molts casos, la clientela est\u00e0 en situaci\u00f3 de mora a causa de <strong>circumst\u00e0ncies complexes,<\/strong> que comporten <strong>problemes m\u00e9s enll\u00e0 de no pagar els deutes<\/strong>. En situacions l\u00edmit, aix\u00f2 pot provocar <strong>reaccions <\/strong>inesperades per part de la clientela, <strong>que acaba rebent la plantilla <\/strong>que gestiona el deute.<\/p>\n\n\n\n<p>La plantilla s&#8217;exposa a <strong>riscos evidents i evitables<\/strong> per haver de fer <strong>gestions a la desesperada<\/strong>, que dif\u00edcilment aconseguiran una soluci\u00f3, ja que aquesta clientela ha estat contactada pr\u00e8viament moltes vegades.<\/p>\n\n\n\n<p> <strong>CCOO hem reclamat a l&#8217;entitat:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eliminar<\/strong> les <strong>visites presencials<\/strong> de la plantilla dels Centres de Recuperacions.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&#8217;<strong>oficina<\/strong> sigui un <strong>lloc exclusiu<\/strong> per a reunions amb la clientela.<\/li>\n\n\n\n<li> <strong>Protocol<\/strong> de <strong>prevenci\u00f3<\/strong> i actuaci\u00f3 davant de situacions de <strong>conflictivitat.<\/strong><\/li>\n\n\n\n<li>No <strong>suggerir <\/strong>m\u00e9s a la plantilla que facin <strong>gestions pr\u00f2pies d&#8217;un detectiu.<\/strong><\/li>\n\n\n\n<li><strong>Suprimir els Excels<\/strong> que actuen com a substitutius d&#8217;una eina corporativa..<\/li>\n\n\n\n<li><strong>Eliminar de manera immediata el <em>&#8220;joc d&#8217;endevinar qui pagar\u00e0 aquest mes&#8221;.<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-primary-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-70d3dfd8 wp-block-group-is-layout-constrained\" style=\"border-width:5px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size\"><strong><em>CCOO demana coher\u00e8ncia entre el discurs del nostre Director General de Negoci i el discurs que arriba a la plantilla dels Centres de Recuperacions<\/em><\/strong><\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Als centres de recuperacions, hi ha responsables que volen detectius privats en lloc de treballadors\/es de banca, la pressi\u00f3 que s&#8217;exerceix sobre la plantilla per contactar presencialment, ens posa en perill. Visites domicilis particulars? Et sona parlar amb els ve\u00efns per intentar localitzar el client en mora? Parles fins i tot amb repartidors\/es per esbrinar si la clientela est\u00e0 en una adre\u00e7a? Aquestes preguntes pr\u00f2pies d\u201funa ag\u00e8ncia de detectius, \u00e9s el dia a dia dels CR\u00b4s. Tot per complir amb els \u201cpalets\u201d de trucades, entrevistes i visites que s&#8217;exigeixen, per poder arribar als objectius de recobrament i [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wp-custom-template-noticia-con-encabezado-el-momento-es-ahora-y-pie-el-poder-de-cambiar-las-cosas","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5636","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ccoo"],"author_meta":{"display_name":"Juan Morais","author_link":"https:\/\/www.ccoocaixabank.net\/ca\/author\/juanmorais\/"},"featured_img":"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/03\/centre-recuperacions-512x384.jpg","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.ccoocaixabank.net\/ca\/categoria\/ccoo\/\" class=\"advgb-post-tax-term\">CCOO<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">CCOO<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 1 any ago","modified":"Updated 1 any ago"},"absolute_dates":{"created":"Posted on 2 d'abril de 2025","modified":"Updated on 2 d'abril de 2025"},"absolute_dates_time":{"created":"Posted on 2 d'abril de 2025 08:15","modified":"Updated on 2 d'abril de 2025 11:16"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/5636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/comments?post=5636"}],"version-history":[{"count":33,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/5636\/revisions"}],"predecessor-version":[{"id":5745,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/5636\/revisions\/5745"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media\/5638"}],"wp:attachment":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media?parent=5636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/categories?post=5636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/tags?post=5636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}