{"id":6048,"date":"2025-04-25T11:56:36","date_gmt":"2025-04-25T09:56:36","guid":{"rendered":"https:\/\/www.ccoocaixabank.net\/ca\/?p=6048"},"modified":"2025-04-25T11:56:38","modified_gmt":"2025-04-25T09:56:38","slug":"p6872","status":"publish","type":"post","link":"https:\/\/www.ccoocaixabank.net\/ca\/ccoo\/p6872\/","title":{"rendered":"Tap a HUB Testamentaries"},"content":{"rendered":"\n<div class=\"wp-block-group has-tertiary-background-color has-background is-layout-flow wp-container-core-group-is-layout-768176b3 wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p class=\"has-text-align-center has-large-font-size\"> <em><strong><mark style=\"background-color:#fbf4f3\" class=\"has-inline-color has-primary-color\">La acumulaci\u00f3 incessant d&#8217;expedients es resol assignant-los tots a la plantilla. Se&#8217;ls indica que \u00e9s urgent fer un primer contacte&#8230; i amb aix\u00f2, es d\u00f3na per solucionat<\/mark><\/strong><\/em> <strong><em><mark style=\"background-color:#fbf4f3\" class=\"has-inline-color has-primary-color\">el tap<\/mark><\/em><\/strong><\/p>\n<\/div>\n\n\n\n<p>El treball a <strong>HUB de testamentaries<\/strong> implica gestionar <strong>15 expedients diaris<\/strong> . Cada dia se&#8217;n carreguen de nous, i la motxilla pot acumular entre 200 i 300 expedients, quan algunes <strong>tasques<\/strong> d&#8217;un expedient poden requerir fins a <strong>45 minuts per resoldre&#8217;s<\/strong> . Tot aix\u00f2, a m\u00e9s, <strong>amb constants traves<\/strong> per treballar per disputes entre hereus, advocats de tercers, etc.<\/p>\n\n\n\n<p><strong>L&#8217;increment de c\u00e0rrega de treball no ha anat acompanyat d&#8217;un increment proporcional de plantilla<\/strong> . Aquest projecte, que es va iniciar per resoldre algunes parts operatives dels expedients, i despr\u00e9s de patir diversos experiments, incloent-hi la participaci\u00f3 d&#8217;empreses externes, ha acabat essent assumit \u00edntegrament per la plantilla del HUB.<\/p>\n\n\n\n<p> O baixa la intensitat o les <strong>baixes m\u00e8diques<\/strong> i les <strong>crisis d&#8217;ansietat<\/strong> continuaran creixent. <strong>Qu\u00e8 m\u00e9s ha de passar perqu\u00e8 prenguin mesures?<\/strong><\/p>\n\n\n\n<p><strong>La c\u00e0rrega de treball \u00e9s tan gran<\/strong> que la plantilla <strong>t\u00e9 por de gaudir de les vacances o<\/strong> de patir una <strong>incapacitat temporal<\/strong>, pel volum <strong>d\u2019expedients acumulats<\/strong> que trobaran a la tornada.<\/p>\n\n\n\n<p><strong>CCOO reclama amb urg\u00e8ncia millores:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <strong>Increment immediat de plantilla<\/strong> .<\/li>\n\n\n\n<li> <strong>Regulaci\u00f3 del teletreball.<\/strong><\/li>\n\n\n\n<li><strong>Eliminaci\u00f3 dels seguiments no normalitzats.<\/strong><\/li>\n\n\n\n<li> Equiparaci\u00f3 de la formaci\u00f3 rebuda per a tota la plantilla.<\/li>\n\n\n\n<li> Habilitaci\u00f3 de <strong>canals<\/strong> efica\u00e7os per <strong>resoldre incid\u00e8ncies operatives.<\/strong><\/li>\n\n\n\n<li>Que <strong>no tornin<\/strong> les <strong>instruccions sobre percentatges de vacances, que ja vam aconsegui<\/strong>r <strong>eliminar<\/strong> .<\/li>\n\n\n\n<li><strong>Respecte per les vacances<\/strong>: a la tornada es troben tasques acumulades per expedients previs. Calen almenys 2 dies per posar al dia la cartera, per\u00f2 els nous expedients ja entren des del primer moment.<\/li>\n\n\n\n<li><strong>Carrera professional per als Coordinadors.<\/strong><\/li>\n\n\n\n<li><strong>Possibilitat de realitzar totes les gestions connectades al codi del departament<\/strong> , sense haver de desconnectar i reconnectar-se a l&#8217;oficina per emetre certificats de saldo, formalitzar SIAS, treure retencions, etc.<\/li>\n\n\n\n<li><strong>Optimitzar els correus de ServiceNow<\/strong> : actualment, es reben diversos missatges que obliguen a entrar a ServiceNow per accedir al contingut, que sovint \u00e9s nom\u00e9s informatiu i no requereix gesti\u00f3.<\/li>\n\n\n\n<li><strong>Errors en la pujada de documentaci\u00f3<\/strong> : a vegades apareix documentaci\u00f3 en ep\u00edgrafs incorrectes, els lletrats no la troben i rebutgen el dictamen. A m\u00e9s,  pujar diversos fitxers alhora genera error.<\/li>\n\n\n\n<li><strong>Errors en les designacions de beneficiaris<\/strong> , que obliguen a revisar tots els expedients, <strong>assumint una responsabilitat que no correspon<\/strong> , i allargant els temps.<\/li>\n\n\n\n<li> Per <strong>sol\u00b7licitar designaci\u00f3 de beneficiaris<\/strong> de vegades us envien d&#8217;AOR a TES i viceversa, cal un <strong>criteri \u00fanic.<\/strong><\/li>\n\n\n\n<li> <strong>Habilitar a TES consultes jur\u00eddiques de forma directa<\/strong> : no haver d&#8217;entrar en aplicatiu AOR i despr\u00e9s penjar a TES la documentaci\u00f3.<\/li>\n\n\n\n<li><strong>Criteri \u00fanic a la documentaci\u00f3 que sol\u00b7licita VidaCaixa per a l&#8217;abonament d&#8217;assegurances en comptes externs<\/strong> , ja que no sempre \u00e9s el mateix.<\/li>\n\n\n\n<li><strong>Millores en el TF9 per gestionar l&#8217;abonament d&#8217;assegurances.<\/strong><\/li>\n\n\n\n<li><strong>Millora del circuit de la gesti\u00f3 dels correus de la b\u00fastia centralitzada<\/strong> : no donem bona imatge responent un correu 2 o 3 dies despr\u00e9s. Encara que l&#8217;equip corresponent pengi la documentaci\u00f3 a TES, cal que ens envi\u00efn igualment el correu,  especialment  en casos en fase de repartiment, ja que aquests no passen a TaskConnet i no ens n&#8217;assabentem.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-primary-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-70d3dfd8 wp-block-group-is-layout-constrained\" style=\"border-width:5px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size\"><strong><em>En definitiva, cal dotar de m\u00e9s personal el departament i escoltar la plantilla, per millorar els processos<\/em><\/strong><\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La incessant acumulaci\u00f3 d&#8217;expedients es resol assignant-los tots a la plantilla. Se&#8217;ls indica que \u00e9s urgent realitzar un primer contacte. 45 minuts per resoldre&#8217;s. Tot aix\u00f2, a m\u00e9s, patint constants traves per treballar per disputes entre hereus, advocats de tercers, etc.<\/p>\n","protected":false},"author":7,"featured_media":6050,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wp-custom-template-noticia-con-encabezado-el-momento-es-ahora-y-pie-el-poder-de-cambiar-las-cosas","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6048","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ccoo"],"author_meta":{"display_name":"Juan Morais","author_link":"https:\/\/www.ccoocaixabank.net\/ca\/author\/juanmorais\/"},"featured_img":"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/04\/tapon-testamentarias-512x384.jpg","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.ccoocaixabank.net\/ca\/categoria\/ccoo\/\" class=\"advgb-post-tax-term\">CCOO<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">CCOO<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 1 any ago","modified":"Updated 1 any ago"},"absolute_dates":{"created":"Posted on 25 d'abril de 2025","modified":"Updated on 25 d'abril de 2025"},"absolute_dates_time":{"created":"Posted on 25 d'abril de 2025 11:56","modified":"Updated on 25 d'abril de 2025 11:56"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/6048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/comments?post=6048"}],"version-history":[{"count":2,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/6048\/revisions"}],"predecessor-version":[{"id":6052,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/6048\/revisions\/6052"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media\/6050"}],"wp:attachment":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media?parent=6048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/categories?post=6048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/tags?post=6048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}