{"id":8084,"date":"2025-11-04T09:01:35","date_gmt":"2025-11-04T08:01:35","guid":{"rendered":"https:\/\/www.ccoocaixabank.net\/ca\/?p=8084"},"modified":"2025-11-04T09:35:48","modified_gmt":"2025-11-04T08:35:48","slug":"p9256","status":"publish","type":"post","link":"https:\/\/www.ccoocaixabank.net\/ca\/ccoo\/p9256\/","title":{"rendered":"HUB Testamentaries: de la sobrec\u00e0rrega al col\u00b7lapse"},"content":{"rendered":"\n<div class=\"wp-block-group has-tertiary-background-color has-background is-layout-flow wp-container-core-group-is-layout-768176b3 wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p class=\"has-text-align-center has-large-font-size\"><mark class=\"has-inline-color has-primary-color\"> CaixaBank continua mirant cap a una altra banda mentre l&#8217;HUB de Testamentaries s&#8217;enfonsa en l&#8217;acumulaci\u00f3 de feina cada cop mes greu. <\/mark><\/p>\n<\/div>\n\n\n\n<p class=\"has-large-font-size\">La migraci\u00f3 a la nova plataforma <strong><em>&#8220;TASK CONNECT&#8221;<\/em><\/strong> ha estat i continua sent un aut\u00e8ntic desastre, s&#8217;hi afegeixen problemes amb el correu gen\u00e8ric de testamentaries, en definitiva un <strong>departament col\u00b7lapsat.<\/strong><\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong><mark class=\"has-inline-color has-primary-color\">Una c\u00e0rrega que ja no nom\u00e9s impacta en els resultats, sin\u00f3 tamb\u00e9 en la salut emocional i f\u00edsica de la plantilla.<\/mark><\/strong><\/p>\n\n\n\n<p><strong>Ja ho vam advertir a l&#8217;abril:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-ccoo-caixabank-catal wp-block-embed-ccoo-caixabank-catal\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"W6nyGLiLMP\"><a href=\"https:\/\/www.ccoocaixabank.net\/ca\/ccoo\/p6441\/\">Hub Testamentaries: Desbordats<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u00abHub Testamentaries: Desbordats\u00bb \u2014 CCOO CaixaBank (catal\u00e0)\" src=\"https:\/\/www.ccoocaixabank.net\/ca\/ccoo\/p6441\/embed\/#?secret=DEppldFpqs#?secret=W6nyGLiLMP\" data-secret=\"W6nyGLiLMP\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Al maig es parlava d&#8217;unes <strong>100 testamentaries per cartera<\/strong>.<br> Avui, moltes persones del departament acumulen <strong>m\u00e9s de 350, i fins i tot superen les 400<\/strong>, una xifra insostenible que converteix el dia a dia en una cursa contrarellotge.<br> <strong>La pressi\u00f3 \u00e9s di\u00e0ria:<\/strong> s&#8217;assignen <strong>cinc noves testamentaries cada dia<\/strong>, per\u00f2 amb prou feines s&#8217;assoleixen tancar <strong>entre 15 i 20 a la setmana<\/strong>.<br> El resultat: una <strong>bola de neu que no para de cr\u00e9ixer <\/strong>i un <strong>estr\u00e8s que es multiplica.<\/strong><\/p>\n\n\n\n<p> Durant els mesos d&#8217;estiu, la situaci\u00f3 es va agreujar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En alguns equips es van arribar a <strong>assignar 9 testamentaries di\u00e0ries<\/strong>, o fins i tot <strong>c\u00e0rregues puntuals de 30 addicionals<\/strong>.<\/li>\n\n\n\n<li>Les baixes es cobreixen amb <strong>personal del mateix departament<\/strong>, fet que augmenta la c\u00e0rrega de qui assumeix les tasques mirall.<\/li>\n\n\n\n<li>La plantilla ha hagut de fer front a la feina d&#8217;altres zones <strong>sense refor\u00e7os ni substitucions reals<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p> CCOO exigim solucions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <strong>Mitjans t\u00e8cnics adequats<\/strong> (pantalles, equips, ergonomia).<\/li>\n\n\n\n<li><strong>Mesures de conciliaci\u00f3<\/strong>, com el <strong>teletreball<\/strong>.<\/li>\n\n\n\n<li> <strong>Refor\u00e7os estructurals de plantilla<\/strong> per equilibrar la c\u00e0rrega.<\/li>\n\n\n\n<li> <strong>Reviseu el sistema d&#8217;assignaci\u00f3 di\u00e0ria<\/strong> per evitar l&#8217;acumulaci\u00f3.<\/li>\n\n\n\n<li>Prioritzar la resoluci\u00f3 dels expedients antics. <\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong><mark class=\"has-inline-color has-primary-color\">A dia d&#8217;avui la situaci\u00f3 \u00e9s cr\u00edtica i no pot esperar m\u00e9s.<\/mark><\/strong><\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-primary-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-70d3dfd8 wp-block-group-is-layout-constrained\" style=\"border-width:5px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size\"> <strong><em>CCOO exigim, en definitiva: m\u00e9s personal, m\u00e9s mitjans i m\u00e9s escolta.<\/em><\/strong><br> <strong>Nom\u00e9s aix\u00ed es podr\u00e0 recuperar la normalitat i tenir cura de la salut de la plantilla.<\/strong><\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"120\" src=\"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/10\/EL-PODER-CATALAN.jpg\" alt=\"\" class=\"wp-image-7473\" srcset=\"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/10\/EL-PODER-CATALAN.jpg 1280w, https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/10\/EL-PODER-CATALAN-512x48.jpg 512w, https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/10\/EL-PODER-CATALAN-768x72.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>CaixaBank continua mirant cap a una altra banda mentre l&#8217;HUB de Testamentaries s&#8217;enfonsa en l&#8217;acumulaci\u00f3 de feina. La migraci\u00f3 a la nova plataforma TASK CONNECT ha estat i continua sent un desastre complet, s&#8217;afegeixen problemes amb el correu gen\u00e8ric de testamentaries, en definitiva un departament col\u00b7lapsat. Una c\u00e0rrega que ja no sols impacta en els resultats, sin\u00f3 tamb\u00e9 en la salut emocional i f\u00edsica de la plantilla. Ja ho advertim a l&#8217;abril: Al maig es parlava d&#8217;unes 100 testamentaries per cartera. Avui, moltes persones del departament n&#8217;acumulen m\u00e9s de 350, i fins i tot superen les 400, una xifra insostenible [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":8086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wp-custom-template-noticia-con-encabezado-el-momento-es-ahora-y-pie-el-poder-de-cambiar-las-cosas","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8084","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ccoo"],"author_meta":{"display_name":"Juan Morais","author_link":"https:\/\/www.ccoocaixabank.net\/ca\/author\/juanmorais\/"},"featured_img":"https:\/\/www.ccoocaixabank.net\/ca\/wp-content\/uploads\/sites\/3\/2025\/11\/hub-testamentarias-512x384.jpg","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.ccoocaixabank.net\/ca\/categoria\/ccoo\/\" class=\"advgb-post-tax-term\">CCOO<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">CCOO<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 6 mesos ago","modified":"Updated 6 mesos ago"},"absolute_dates":{"created":"Posted on 4 de novembre de 2025","modified":"Updated on 4 de novembre de 2025"},"absolute_dates_time":{"created":"Posted on 4 de novembre de 2025 09:01","modified":"Updated on 4 de novembre de 2025 09:35"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/8084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/comments?post=8084"}],"version-history":[{"count":2,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/8084\/revisions"}],"predecessor-version":[{"id":8088,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/posts\/8084\/revisions\/8088"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media\/8086"}],"wp:attachment":[{"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/media?parent=8084"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/categories?post=8084"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/ca\/wp-json\/wp\/v2\/tags?post=8084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}