{"id":12895,"date":"2026-05-26T09:06:23","date_gmt":"2026-05-26T07:06:23","guid":{"rendered":"https:\/\/www.ccoocaixabank.net\/es\/?p=12895"},"modified":"2026-05-26T09:06:23","modified_gmt":"2026-05-26T07:06:23","slug":"rol-de-premier-protocolo-imposible","status":"publish","type":"post","link":"https:\/\/www.ccoocaixabank.net\/es\/zona\/estatales\/rol-de-premier-protocolo-imposible\/","title":{"rendered":"Rol de Premier: protocolo imposible"},"content":{"rendered":"\n<div class=\"wp-block-group has-custom-azul-cxb-background-color has-background is-layout-flow wp-container-core-group-is-layout-fff8ce8c wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\">\n<p class=\"has-text-align-center has-base-color has-text-color has-link-color has-large-font-size wp-elements-2f21e26b0f731425a44fcd691eea2277 wp-block-paragraph\"><em><em><strong>En CaixaBank no hay magia. Hay agendas que no caben en el tiempo. Y un modelo que empieza a parecer m\u00e1s, un ejercicio de fe, que de gesti\u00f3n.<\/strong><\/em><\/em><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">El <strong>\u201cRol de Premier<\/strong>\u201d viene con un protocolo claro. Tan claro que, si lo sigues al pie de la letra, el problema no es c\u00f3mo hacerlo\u2026 sino, en qu\u00e9 momento del d\u00eda.<\/p>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Objetivo diario:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">10 llamadas \u2192 90 minutos<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">4 citas (45 min) \u2192 180 minutos<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">1 venta de valor<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Tareas administrativas \u2192 30 minutos<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Reuni\u00f3n de oficina \u2192 10 minutos<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Descanso \u2192 20 minutos<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Teams \u201cfijos\u201d (prioridades, mercados, DAN, Premier\u2026) \u2192 20 minutos de media diaria.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Y eso sin contar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Talleres<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Formaci\u00f3n<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Reuniones <\/strong>de inicio de cuatrimestre<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Teams<\/strong> de campa\u00f1as nuevas de SegurCaixa o VidaCaixa<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Refuerzos<\/strong> de salud (cuando toque)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-26986416 wp-block-group-is-layout-constrained\" style=\"border-color:#e0291d;border-width:3px;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><strong>Total: m\u00ednimo 350 minutos ocupados.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><strong><strong>La jornada de ma\u00f1ana son 420 minutos.<\/strong><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><strong>Quedan 70 minutos.<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>70 minutos para:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Atender a clientes que no estaban en tu agenda o solicitan ellos la cita<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Resolver <strong>incidencias<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Devolver <strong>llamadas<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Montar <strong>operaciones<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Y, si queda tiempo, <strong>respirar<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Y no te olvides de:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Mantener <strong>actualizado <\/strong>Mis Clientes<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Mostrar <strong>disponibilidad<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Resoluci\u00f3n <strong>\u00e1gil, <\/strong>aporta <strong>soluciones<\/strong> en menos de 48 horas<\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">Gesti\u00f3n <strong>proactiva<\/strong><\/li>\n\n\n\n<li style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\"><strong>Cumplimiento<\/strong> de acciones comerciales<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-border-color has-primary-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-26986416 wp-block-group-is-layout-constrained\" style=\"border-width:5px;margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><strong><em>CCOO insistimos en se\u00f1alar estos problemas estructurales, que generan presi\u00f3n y deben solucionarse ya.<\/em><\/strong><\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"87\" src=\"https:\/\/www.ccoocaixabank.net\/es\/wp-content\/uploads\/sites\/2\/2026\/05\/A-la-hora-de-la-verdad-CCOO-1280x87.jpg\" alt=\"\" class=\"wp-image-13254\" srcset=\"https:\/\/www.ccoocaixabank.net\/es\/wp-content\/uploads\/sites\/2\/2026\/05\/A-la-hora-de-la-verdad-CCOO-1280x87.jpg 1280w, https:\/\/www.ccoocaixabank.net\/es\/wp-content\/uploads\/sites\/2\/2026\/05\/A-la-hora-de-la-verdad-CCOO-512x35.jpg 512w, https:\/\/www.ccoocaixabank.net\/es\/wp-content\/uploads\/sites\/2\/2026\/05\/A-la-hora-de-la-verdad-CCOO-768x52.jpg 768w, https:\/\/www.ccoocaixabank.net\/es\/wp-content\/uploads\/sites\/2\/2026\/05\/A-la-hora-de-la-verdad-CCOO-1536x104.jpg 1536w, https:\/\/www.ccoocaixabank.net\/es\/wp-content\/uploads\/sites\/2\/2026\/05\/A-la-hora-de-la-verdad-CCOO.jpg 2000w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>En CaixaBank no hay magia. Hay agendas que no caben en el tiempo. Y un modelo que empieza a parecer m\u00e1s, un ejercicio de fe, que de gesti\u00f3n. El \u201cRol de Premier\u201d viene con un protocolo claro. Tan claro que, si lo sigues al pie de la letra, el problema no es c\u00f3mo hacerlo\u2026 sino, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":13455,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wp-custom-template-noticia-con-encabezado-el-momento-es-ahora-y-pie-el-poder-de-cambiar-las-cosas","format":"standard","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","editor_notices":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12895","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-estatales"],"author_meta":{"display_name":"Juan Morais","author_link":"https:\/\/www.ccoocaixabank.net\/es\/author\/juanmorais\/"},"featured_img":"https:\/\/www.ccoocaixabank.net\/es\/wp-content\/uploads\/sites\/2\/2026\/05\/Premier-cas-512x384.jpg","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.ccoocaixabank.net\/es\/categoria\/zona\/estatales\/\" class=\"advgb-post-tax-term\">Estatales<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Estatales<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Publicado 1 hora hace","modified":"Actualizado 1 hora hace"},"absolute_dates":{"created":"Publicado el 26 de mayo de 2026","modified":"Actualizado el 26 de mayo de 2026"},"absolute_dates_time":{"created":"Publicado el 26 de mayo de 2026 09:06","modified":"Actualizado el 26 de mayo de 2026 09:06"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/posts\/12895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/comments?post=12895"}],"version-history":[{"count":20,"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/posts\/12895\/revisions"}],"predecessor-version":[{"id":13457,"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/posts\/12895\/revisions\/13457"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/media\/13455"}],"wp:attachment":[{"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/media?parent=12895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/categories?post=12895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ccoocaixabank.net\/es\/wp-json\/wp\/v2\/tags?post=12895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}